Rental Information

OBX beach front

Rules:
Our rental office is open from 9:00 AM to 5:00 PM seven days a week with reservationists ready to help you in your selection of a vacation home. It will help to have several choices in mind. Once you have made your choices you may view, check availability and then reserve your house online! If you prefer to make your reservation by telephone, please call us on our RESERVATION HOTLINE at 800-222-1531 to confirm the availability of your selections and to secure a tentative reservation. You may also fax your request to us at 252-441-0447.

There are a wide range of amenities provided – from luxury to basic – so be certain your selection has provisions for your needs and taste. Please bear in mind that the cottages, condominiums and townhouses are owned by individuals and are furnished to their tastes and needs. Each description lists the amenities the unit offers. It is important that you take time and care while making your selection. No transfer can be made after the reservation is confirmed, whether it be before or after your check-in.

Designate one person in your party to be responsible for all payments and correspondence regarding your reservation. After we book the property for you we will mail a confirmation/lease agreement to you confirming your reservation. You will need to return a signed copy of the lease along with an advance rental payment of one half of the gross rent and trip insurance (if selected) within 10 days of the lease date. The signed lease must be returned to us within the allotted time or the reservation will be automatically cancelled without notice. Please read the lease carefully. The lease holder is required to be at least 25 (twenty-five) years old. Visa, MasterCard, Discover card, checks or money orders are accepted forms of payment. To pay by credit card there will be a 2% convenience fee. The leaseholder must also be named on the credit card.
Should your deposit reach us after the due date and the reservation has been cancelled, an attempt will be made to reinstate the original reservation. In the event the unit reserved has already re-rented, your monies will be returned. Thirty days prior to check-in the balance of the rent, security deposit, applicable taxes and other fees are due. Personal checks, cashier’s check, money orders and credit cards will be accepted for balance of rent 30 days prior to check-in. If sent after 30 days, payment must be made by money order or cashier’s check. NO PERSONAL CHECKS. If a reservation is made within 30 days of your arrival, the entire amount of your rental will be required within three days.

2014 Season Dates

January 1 – May 9/10
May 10/11 – May 30/31
May 31/June 1 – June 6/7
June 7/8 – June 13/14
June 14/15 – August 8/9
August 9/10 – August 15/16
August 16/17 – August 22/23
August 23/24 – September 5/6
September 6/7 – December 31

*Unless otherwise noted in rental description.

Office Location:
Nags Head Realty is located on the east side of the 158 Bypass, 2405 S. Croatan Highway in Nags Head. Our building sits on the left side of the Bypass, 10 ¼ miles after crossing the Wright Memorial Bridge. We are immediately south of The Christmas Mouse gift shop. Turn into our parking lot, come to our Rental Office at the parking lot level, midway of the building, and let us hand you the keys to your summer vacation. We are looking forward to welcoming you to the Outer Banks.

Weekend Rentals
Remember the Outer Banks when planning your spring or fall weekend or mini-vacation. Our mild weather, relaxing environment and variety of activities – shopping, fishing and dining are both energizing and refreshing. In the Off-season there are many selections to pick from. A three-night minimum will prevail. For last minute reservations, your reservations MUST be guaranteed with your credit card.

Check in/Check-Out Policy:
Your vacation rental will be available after 4:00 PM upon your arrival of either Friday, Saturday or Sunday and until 10:00 AM the date of your departure. Occasionally, we may have to ask for a 6:00 PM check-in when additional cleaning or maintenance is required.

EARLY CHECK-IN is available for a $50.00 Fee. Please call our Housekeeping Department 4 weeks prior to arrival to arrange for Early check-in at 1:00 P.M. Otherwise, please comply with these rules and do not park at the cottage while waiting to check-in as it may cause delays in cleaning the house.

Our office will remain open one hour later on Saturdays and Sundays from June 12 to August 22. We are happy to offer late arrival arrangements if your time schedule is to be after 6:30 PM. Please call us so that special instructions may be relayed to you. However, we shall ask that you stop by our office sometime the following day to complete the check-in procedure.

By 10:00 AM on the day of your departure, your vacation home should be empty of your personal belongings, trash out and in the proper receptacles, all dishes washed and generally neat and orderly. Please be certain that you have taken with you all personal items, for unfortunately, Nags Head Realty cannot be responsible for items left behind. Keys should be returned to our office, unless other arrangements are made, and you are on your way! Please have a safe trip home and “come and see us again, soon”.

Reservation Fee:
$75.00 Reservation Fee will be charged for each reservation, due and payable when balance of rent is paid. This fee is non-refundable

Security Deposit Waiver Program:

1. Terms of Waiver: As guest, staying at a Nags Head Realty property, under this plan, you will not be obligated to pay for theft or damage to covered real or personal property of the owner of the rental unit located within the rental unit occupied by the guest. If the guest purchases this plan, the property manager waives the right to charge the guest for theft or damage to the unit as a result of your inadvertent acts or omissions during the duration of the Stay. Maximum limit of this waiver of liability is $1,500.00 aggregate per stay.

2. Conditions: The Security Deposit Waiver Plan has certain conditions. The plan will not include liability for damage or theft resulting from:

  • Intentional acts of a guest;
  • Gross negligence or willful and wanton conduct;
  • Any cause, if the guest does not report the damage to Seaside Vacations, Inc. staff in writing using the plan forms provided, by the time the guest checks out of the unit;
  • Normal wear and tear;

Damage caused by any pet or other animal brought onto the premises by a Covered Guest;

3. Administrative Procedure: All waivers of theft or damage will be administered by Nags Head Realty staff at the property. Such staff will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. The guest must report any theft or damage to the unit or its contents to Nags Head Realty staff by the time of check-out or the plan will be void. Arbitration is required prior to litigation.

4. Term of Coverage:

  • The plan takes effect upon check-in or registration on the booked arrival date to a Nags Head Realty unit, together with receipt of payment of the plan cost at or before check-in

5. Fee:

  • $45.00/stay

SECURITY DEPOSIT WAIVER FEES ARE NON-REFUNDABLE

IMPORTANT NOTE: Payments for the Security Deposit Waiver Plan will not be accepted after the guest has entered the property to begin their Stay. Violation of any condition of the terms of Nags Head Realty voids the Security Deposit Waiver Plan.

THIS DOCUMENT BECOMES ATTACHED TO THE LEASE AGREEMENT

Taxes:
A 6.75% North Carolina Sales Tax and a 6% Dare County or 6% Currituck County Occupancy Tax are required on all rentals. NC Sales tax is applicable to the rental rate, the reservation fee, the pet fee (if applies) and the security deposit waiver fee. TAXES ARE SUBJECT TO CHANGE.

Method of Payment:
Your personal check is acceptable for both the Reservation Deposit and the final payment 30 days prior to your arrival. (Please be advised there will be a $25.00 fee for all returned checks.) Monies paid within 30 days of your arrival date or at check-in must be of a certified mode: cash, traveler’s checks, certified or cashier’s check or postal money order.

Cancellations:
If a reservation is cancelled and not re-rented for the cancelled period, all advance payments except the security deposit will be forfeited. If the property is re-rented, all money prepaid will be refunded except the trip insurance premium, the convenience fee applicable to credit card payment, and a $70.00 cancellation fee. All cancellations must be in writing. A transfer from one property to another will be considered a cancellation and subject to the guidelines outlined above.

NAGS HEAD REALTY RESERVES THE RIGHT TO TERMINATE A LEASE FROM THE RESULT OF ANY ABUSE TO STAFF, INCLUDING VERBAL ABUSE.

Travel Insurance/Travel Guard Insurance:
There will be no refunds for inclement weather, including hurricanes without travel insurance. Trip cancellation/ interruption insurance are available and covers time lost due to a mandatory evacuation. Nags Head Realty, along with Travel Guard, offers Vacation Insurance to our guests. Trip insurance is intended to protect tenants in the event of unforeseen circumstances that cause cancellations or interruption, but not limited to mandatory evacuations of the area after check in. Tenant will be provided with a document from the insurer detailing coverage upon purchase of insurance. There will be NO REFUNDS for any perils insurable by trip insurance. Trip Insurance shall be the sole remedy for the occurrence of such perils. To accept coverage, pay the premium together with the advance deposit. You have 10 days to cancel trip insurance after premium has been received by our office. There will be NO REFUNDS for Trip Cancellation insurance premium after the 10 day period has passed.
Please note that if you are a resident of PA, WV or SC you are not eligible to purchase Trip Insurance.

**For additional information about Travel Guard Insurance please click here

Pet Fees:
Some of our vacation homes invite you to have your pet share your vacation. (Dogs Only) If this is your wish, please be certain the home you choose offers this advantage. A $70.00 non-refundable fee will be charged except for a few homes – please ask if your home requires a larger pet fee. No more than 2 pets allowed per home. PETS FOUND ON PROPERTIES NOT ALLOWING PETS IS GROUNDS FOR IMMEDIATE EVICTION. As a reminder please clean up the surrounding property before check out and take extra care to clean behind your pet otherwise your security deposit will be charged. Pets are not permitted in pools or hot tubs.

Pools and Hot Tubs:
All pools and hot tubs are treated and serviced between guests on arrival date. Please do not use them before 5:00 PM on the day you have checked in. A mid-week clean is done according to state law. Additional cleans due to abuse including overloading and water spillage will be charged to your security deposit.

Maintenance, Equipment and Care of Rental Units:
Each vacation home is equipped for normal housekeeping with pillows, bedspreads, basic cookware, glassware, cups, dishes, etc. for the number of occupants permitted. Small appliances such as clock radios, electric skillets, blenders, beach items and grills may not be provided and should be brought from home. Linens (sheets, pillow cases, blankets, towels and kitchen linens) are not provided in most homes. Please check the amenities for the ones that do offer this service. You should provide your own toilet tissue and paper towels, cleaning supplies (dishwashing detergent, etc.), hangers and, of course, your own personal toiletries. Should you wish to rent items not provided, Lifesaver Rent-Alls and Ocean Atlantic Rentals (now delivering, also) offer several convenient locations and Moneys Worth Rental provides service to your doorstep. We endeavor to achieve cleanliness of the homes and to maintain the equipment in good working order. Should you experience difficulty, please call us as quickly as possible so we may correct the problem.

Your vacation home is, in actuality, the owner’s home. We ask that you treat it with care as you would your own home. Please respect any locked areas within your rental home, for they contain the owner’s personal possessions and are not made available to others. Should damage occur, please report it promptly to our office. Please understand that the person signing the Rental Agreement is responsible for the members of his party.

Please respect our non-smoking houses.

Maintenance, Rebates, Refunds, Replacements:
All equipment in each cottage should be in working order. Please report any inoperative equipment to our office promptly! We will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in our area. No reduction of rent, rebate, or refund will be issued for any mechanical failure of air conditioning, dishwasher, washer, dryer, TV, or other appliances. Nags Head Realty is not responsible for statistical or typographical errors or changes in the amenities, bed arrangements or furnishings made by individual cottage or condominium owners.

Any break in of owners private closet will result in forfeiture of entire security deposit.

Strict fire codes prohibit the use of grills on wooden decks or under wooden structures. Grills must be placed on concrete or in the sand, well removed from buildings or shrubs.

Televisions and Telephones:
Most of our homes provide televisions, DVD’s and/or VCRs and are so designated. We cannot guarantee repair or replacement of a television, DVD or VCR should there be a malfunction during your stay. Should this occur, there are several local rental agencies where the tenant may rent a television or VCR.

Telephones are also provided in most units. They may be used for local calls without charge. In Dare County the local exchanges are 255, 261, 441, 480, 449 and 473. The Currituck County beach area (Ocean Sands) exchange is 453. Please do not charge long distance calls to your vacation home. Some of the units are equipped with Tele-Charge phones. Toll calls can be made only by reversing the charges or using your Calling Card or major credit cards. Please be advised that from these phones an access fee is added to the long distance charges

Mail, Phone Messages and Emergencies:
Mail and phone messages may be received at our office. Please be sure to leave the unit number and last name of the person who made the reservation with anyone who might have need to reach you. Then check with our office regularly if you are expecting contact. Please understand that only emergency messages can be delivered to you (illness, accident or death). Business matters cannot be classified as an emergency. Outside of office hours, emergency calls should be directed to: Dare County Sheriff (252) 473-3444 if you are renting in the Nags Head area, Currituck County Sheriff (252) 232-2216 if in the Ocean Sands Currituck County area.

We certainly hope that the need for emergency numbers will not occur on your vacation, but in that event an Emergency Number is posted on our rental office door and also the number will be listed on the back of your check-in packet. Please try the office first (441-4315) and if no answer, call the emergency number.

Occupancy Guidelines:
To assure your vacation enjoyment, we ask you to observe a few occupancy policies. Occupancies are limited to family groups only. Occupancy for homes serviced by septic systems is regulated by the County Health Department. Such homes are generally permitted for 2 occupants per bedroom. In no case shall occupancy exceed that of bedding provided. Exceeding maximum occupancy is a material breach of the rental agreement and may lead to termination without refund of rent.

The Outer Banks have always been (and Nags Head Realty hopes that it will continue to be) a family oriented vacation land. It is our policy to rent only to family groups. A family group is defined as immediate and extended family members (parents, grandparents and children) vacationing in one home. A non-family group is defined as: Unmarried young adults, high school students, fraternities and sororities or any other group-type situation. We also reserve the right to refuse rental, cancel existing reservations, return money received, and terminate occupancy without refund if the occupancy, in our opinion, is detrimental to the property and its owners whom we represent. Violation of the above is grounds for immediate eviction with NO REFUND OF RENT. Nags Head Realty operates under the North Carolina Vacation Rental Act and will commence an expedited eviction under this law if house is rented under false pretenses.

Construction:
The Outer Banks is a growing community. If your rental house is near new construction, please be tolerant. We will attempt to contact the contractor concerning noise, start times, etc., if necessary, but no refunds or moves will be made.
Printing Errors:
Every effort has been made to assure that our information and descriptions are accurate; however, Nags Head Realty cannot be held responsible for changes made by owners in furnishings and equipment or bedding or for printing errors in the brochure or on the web site

Click Here to View our Vacation Rental Agreement

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